SERVICES
Microsoft Dynamics 365
Our main goal is to ensure complete satisfaction during the deployment and training of Dynamics 365 projects in each of our clients.
Microsoft Dynamics 365 Implementation
Implementation of National and Internationa Projects in all its phases, always starting to get the most out of all standard functionalities that Dynamics 365 and Power Platform brings with it to cover client’s business requirements.
GOAL
To continue offering the market a 100% of successful cases in Dynamics 365 implementations, being one of the partners with the most active references from clients about the latest ERP and CRM technology.
How?
Axazure combines the traditional cascade model following the Sure Step methodology with product sessions that allows the organisation to be involved with the product or the platform from the beginning of the project.
Resources and change management, using Life Cycle Management (ALM) through the Life Cycle Services (LCS) tool integrated with Azure DevOps.
Microsoft Dynamics 365 Recovery
If your implementation Project is suffering unjustified delays or is not taking the course that the company’s management considers to be optimal, from Axazure we offer you the possibility of regaining confidence in Dynamics 365 technology.
GOAL
Recover projects whose implementation has been very suffered by the client or even incomplete, preventing the customer from losing the investment already made or even deciding a complete change of vendor and technology.
How?
Through a small audit exercise, Axazure’s team of architects will identify the current status of the implementation project and will deliver an advice with the actions to be taken in the short and medium term in order to be able to recover the entire project.
With this assessment, the client has all the information at their fingertips to make a decision regarding the viability of their Dynamics 365 project.
Customer success
Evaluating the degree of adoption of a Dynamics 365 implementation in a company is very complex, however with the new cloud paradigm where the main indicator is the use of the platform, it is critical to incorporate this type of service.
GOAL
Offer our clients the ability to measure results after the implementation project of Microsoft Dynamics 365.
How?
Personnel from our team but external to the project and trained under the change management program at Prosci, will help our customers to quantify the objectives to be reached with the implementation.
Also through approved documentation, the client will be able to identify the following goals to achieve once the Dynamics 365 project has started.
Training / Mentoring
Training is important part of Axazure’s DNA, offering a large amount of e-learning content through El Rincón Dynamics or through ad-hoc in-person courses on Dynamics 365.
GOAL
Guarantee that the users know how to better use the new 365 platform to get to work with confidence and efficiency when the project goes live and increase the number of Dynamics 365 qualified professionals.
How?
Trainig videos, conceptual and hands-on training along with user documentation through mentors recognised in Dynamics 365 for both, their official certifications and international recognition (MVP en Business Applications – Most Value Professional).
Complemented with its own professional recording studio, Axazure can offer high quality content online at the request of the client so necessary at the present time to avoid any displacement or physical presence.
Support
Our relationships with clients are long-term and we consider critical the support to users through preventive, reactive, corrective and evolutives of Dynamcis 365, according to different contract models via time material or bank of hours.
GOAL
To give users the post-go live support they require to get to master the system so they can dedicate all the effort to what brings greater value to the company.
How?
Axazure does not have a team 100% dedicated to support, being this service a multi-level process by which any request can be scaled to any team member through the Dynamics 365 portal.
The main goal is that the issue, request or doubt be resolved with guarantees in the shortest possible time, deriving the request to the professional who can contribute the most to the resolution or execution according to availability.
Roll Outs Spain
High experience in RollOuts implementations in Spain with Dynamics 365 for Finance, providing knowledge in the functionality of Spanish location, immediate supply of information (SII), tax codes, VAT books, intra-communitary…
GOAL
To help foreing partners to implement the Spanish location and the finance requirements for Spain in Dynamics 365 for Finance.
How?
Preloaded data packages, official Management Reporter from Spain, master of the GER for the SII configuration, didactic material implemented in more that 5 successful RollOuts/span>.
Consultants and architects who have worked on Dynamics 365 projects in other countries will guarantee the client the understanding required for their Roll Out strategy.
